Terms & Conditions

Diamond Limousines Agreed Price

The Agreed Price is the price to be paid for the time as agreed between Diamond Limousines and the customer. The times, location, route and other details of the journey are stipulated on the Quote Enquiries Form. This Quote Enquiries Form becomes the Booking Form at the time a deposit is paid. Any requests to modify any of these details should be made to us at least 1 week in advance of the date of travel/hire and we will endeavour to accommodate minor changes to the customer’s requirement, subject to our ability to do so.

Additional charges

a) Overtime

The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer.

b) Damages

We reserve the right to charge the customer for any damage to or soiling of the limousine or any of its equipment caused by you or members of your party. Payment of the damage charge must be settled before the end of the hire. Where the cost of rectification or repair cannot be made at this time, the customer will be invoiced to reflect the cost of restoring the vehicle to its previous condition. If payment of invoice is not forthcoming legal action will be pursued.

Vehicle supplied

In the unlikely event that we are unable to provide the agreed vehicle, we reserve the right to provide a substitute vehicle of similar type and capacity.

Payment Arrangements

On booking we prefer credit card to secure the limousine unless you have made prior arrangement with management on a different payment method.

Cancellation of Booking

A cancellation fee may apply in the event of insufficient notice being given.

Your Lost property

Staff and Management will do their utmost to retrieve lost property. Please contact us as soon as possible if you become aware of lost property.

In Case of Breakdown

We operate a well maintained new vehicle. In the unlikely event of a breakdown or the car being rendered unserviceable (for example, in the event of collision), we will endeavour to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.

Grace Period for Booked Jobs

We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.